Privacy Policy

Information About Us as the Data Controller

The party responsible for this website under data protection law is: Adil Dogan

Name: Adil Dogan
Address: Thyssenstraße 7-17
City: 13407 Berlin
Germany

Phone: 030 45 96 96 96
Email: info@kraftmann-umzug.de

Your Rights as a Data Subject

You may exercise the following rights at any time by contacting our Data Protection Officer using the contact information provided:

• Information about the data we have stored about you and how it is processed,
• Correction of inaccurate personal data,
• Deletion of your data stored with us,
• Restriction of data processing, provided that we are not yet permitted to delete your data due to legal obligations,
• Objection to the processing of your data by us and
• Data portability, provided that you have consented to the processing of your data or have entered into a contract with us.

If you have given us your consent, you may revoke it at any time with future effect.

You may file a complaint with the supervisory authority responsible for you at any time. The supervisory authority responsible for you depends on the federal state where you reside, work, or where the alleged violation occurred. A list of supervisory authorities (for the private sector) with their addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Purposes of data processing by the controller and third parties

We process your personal data only for the purposes specified in this Privacy Policy. We do not disclose your personal data to third parties for any purposes other than those specified. We disclose your personal data to third parties only if:

• You have given your explicit consent to this,
• the processing is necessary for the performance of a contract with you,
• the processing is necessary to comply with a legal obligation,

the processing is necessary to safeguard legitimate interests, and there is no reason to believe that you have an overriding legitimate interest in preventing the disclosure of your data.

Deletion or Blocking of Data

We adhere to the principles of data avoidance and data minimization. We therefore store your personal data only for as long as is necessary to achieve the purposes stated here or as required by the various retention periods established by law. Once the respective purpose no longer applies or these retention periods have expired, the relevant data is routinely blocked or deleted in accordance with legal requirements.

Collection of general information when you visit our website

When you access our website, general information is automatically collected via a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, and similar details. This information does not allow any conclusions to be drawn about your identity.

This information is technically necessary to correctly deliver the website content you have requested and is generated automatically when you use the Internet. It is processed, in particular, for the following purposes:

• Ensuring that the website connects without any problems,
• To ensure the smooth operation of our website,
• Assessment of system security and stability, as well as
• for other administrative purposes.

The processing of your personal data is based on our legitimate interest in the aforementioned purposes for collecting data. We do not use your data to draw conclusions about your identity. The recipients of the data are limited to the controller and, where applicable, processors.

We may analyze anonymous information of this kind for statistical purposes in order to optimize our website and the technology behind it.

Cookies

Like many other websites, we also use so-called “cookies.” Cookies are small text files that are transferred from a website server to your hard drive. This allows us to automatically collect certain data, such as your IP address, the browser you are using, your operating system, and your Internet connection.

Cookies cannot be used to run programs or transmit viruses to a computer. The information contained in cookies allows us to make it easier for you to navigate our website and ensures that our web pages display correctly.

Under no circumstances will the data we collect be disclosed to third parties or linked to personal data without your consent.

Of course, you can generally view our website without cookies. Web browsers are typically set to accept cookies. In general, you can disable cookies at any time through your browser settings. Please use your web browser’s help functions to learn how to change these settings. Please note that some features of our website may not work if you have disabled cookies.

Registration on our website

When you register to use our personalized services, we collect certain personal data, such as your name, address, and contact and communication information, including your phone number and email address. Once you are registered with us, you can access content and services that we offer exclusively to registered users. Registered users also have the option to change or delete the information provided during registration at any time, if necessary. Of course, we will also provide you with information at any time regarding the personal data we have stored about you. We will be happy to correct or delete this data at your request, provided that no legal retention requirements prevent us from doing so. To contact us in this regard, please use the contact information provided at the end of this Privacy Policy.

SSL Encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g., SSL) via HTTPS.

Comment feature

When users leave comments on our website, in addition to this information, the time the comment was posted and the username previously chosen by the website visitor are also stored. This is for our protection, as we can be held liable for illegal content on our website, even if it was created by users.

Contact Form

If you contact us via email or the contact form regarding any questions, you are voluntarily giving us your consent to contact you. To do so, you must provide a valid email address. This is used to assign your inquiry and to respond to it. Providing additional information is optional. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Once your inquiry has been resolved, your personal data will be automatically deleted.

Packaging Materials Order Form

When you place an order using our packaging materials order form, you are giving us your voluntary consent to contact you and process your order.

The following personal information is required:

• Name: Used for contacting you and processing your order.
• Email: We use this to contact you if we cannot reach you by phone or if we need to send you documents.
• Phone: We use your phone number to call you if we have any questions or to reach you on the day of delivery.
• (Shipping) Address: Used for shipping the merchandise and for billing purposes.

Providing additional information is either optional or does not involve personal data. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Once your inquiry has been resolved, personal data will be automatically deleted.

Moving Request Form

By submitting a request through our moving quote form, you are giving us your voluntary consent to contact you and provide our services.

The following personal information is required:

• Name: The name is used for contact purposes and to process orders.
• Email: Your email address will be used to contact you if you can be reached by phone or if we need to send you documents.
• Phone: We use your phone number to call you if we have any questions or to reach you on moving day.
• Information about the loading and unloading addresses: This information is used both to calculate the moving cost and to plan the move.

Providing additional information is either optional or does not involve personal data. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Once your inquiry has been resolved, personal data will be automatically deleted.

Callback Request Form

If you submit a request via our callback service form, you are giving us your voluntary consent to contact you.

The following personal information is required:

• Name: The name is used to contact you.
• Phone numbers: These numbers are used to call you. The second number is requested so that we can call it if we have trouble connecting to the first number.

Providing additional information is either optional or does not involve personal data. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Once your inquiry has been resolved, personal data will be automatically deleted.

Appointment Request Form

If you submit a request using our viewing appointment form, you are giving us your voluntary consent to contact you and provide our services.

The following personal information is required:

• Name: The name is used for communication and to provide services.
• Phone numbers: These numbers are used to call you. We ask for your cell phone number so that we can call it if we have trouble connecting to the first number.
• Email: We use your email address to contact you or send you documents such as quotes.
• Who covers the costs: The format of our offers and other documents varies depending on the payer.
• Pickup and Drop-off Addresses: We use the information you provide regarding the pickup and drop-off addresses to generate and print the quote, for the most part, using a computer. If you do not provide this information, we can also collect it during the on-site inspection.

Providing additional information is either optional or does not involve personal data. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Once your inquiry has been resolved, personal data will be automatically deleted.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter: Google). Google Analytics uses so-called “cookies,” which are text files stored on your computer that enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to and stored on a Google server in the United States. However, because IP anonymization is enabled on this website, your IP address will be truncated by Google beforehand within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The purposes of data processing are to analyze website usage and to compile reports on website activity. Based on website and internet usage, additional related services will then be provided. The processing is based on the legitimate interest of the website operator.

You can prevent cookies from being stored by adjusting your browser settings accordingly; however, please note that in this case, you may not be able to use all features of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: Browser Add-On to Disable Google Analytics.

In addition to or as an alternative to the browser add-on, you can prevent Google Analytics from tracking your activity on our site by clicking this link. Doing so will install an opt-out cookie on your device. This will prevent Google Analytics from collecting data for this website and this browser in the future, as long as the cookie remains installed in your browser.

Use of Script Libraries (Google Web Fonts)

To ensure that our content is displayed correctly and visually appealing across all browsers, we use script libraries and font libraries on this website, such as Google Web Fonts (https://www.google.com/webfonts/). Google Web Fonts are cached in your browser to prevent them from having to be reloaded multiple times. If your browser does not support Google Web Fonts or blocks access to them, content will be displayed in a standard font.

Calling script libraries or font libraries automatically establishes a connection to the library operator. While it is theoretically possible—though it is currently unclear whether, and if so, for what purposes—that operators of such libraries collect data,

You can find the privacy policy of the library operator, Google, here: https://www.google.com/policies/privacy/

Use of Google Maps

This website uses the Google Maps API to visually display geographic information. When you use Google Maps, Google also collects, processes, and uses data regarding visitors’ use of the map features. For more information about Google’s data processing, please refer to the Google Privacy Policy. There, you can also change your personal privacy settings in the Privacy Center.

You can find detailed instructions on how to manage your own data in connection with Google products here.

Use of reCAPTCHA

We use the “reCAPTCHA” service provided by Google (Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google”) to protect the forms on our website. By using this service, we can determine whether a form has been filled out by a human or automatically by a computer.

To the best of our current knowledge, certain information—such as the IP address, referrer URL, website visitor behavior, operating system information, browser details and session duration, cookies, display instructions and scripts, user input behavior, and mouse movements in the “reCAPTCHA” checkbox area—is transmitted to “Google.”

Google uses the data collected in this way, among other things, to optimize some of its services, such as Google Street View and Google Maps (e.g., house number and street name recognition).

If you were signed in to your Google account at the time you used “reCAPTCHA,” the IP address transmitted will not be linked to any other data held by Google. If you wish to prevent “reCAPTCHA” from transmitting your data to Google, you must sign out of “Google” before visiting our site.

The use of the "reCAPTCHA" service and the information collected through it are governed by Google's Terms of Service:
https://www.google.com/intl/de/policies/privacy/.

Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy to ensure that it always complies with current legal requirements or to reflect changes to our services in the Privacy Policy, such as when introducing new services. The new Privacy Policy will then apply to your next visit.

Questions for the Data Protection Officer

If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organization directly: